Privacy Policy
1. Introduction
Apexx Technologies ("Apexx", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy governs the collection, use, and protection of personal data when you access our website (https://apexxtechnologies.com/), use our SaaS platforms, or engage our services.
This policy is drafted in compliance with the Information Technology Act, 2000 (India), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and adheres to global standards including GDPR and CCPA where applicable.
By using our services, you consent to the data practices described in this policy.
2. Information We Collect
2.1. Information You Provide Voluntarily
When you fill out forms, hire us, or subscribe to our services, we collect:
Identity Data
Full name, company name, and job title.
Contact Data
Email address, phone number, and billing address.
Financial Data
GST Number, PAN, or billing details (Note: We do not store credit card numbers; these are processed directly by secure payment gateways).
Project Data
Credentials, design assets, server access keys, or content required for us to fulfill our service contract.
2.2. Information Collected Automatically
When you visit our website, we use cookies and tracking technologies to collect:
- Technical Data: IP address, browser type, operating system, and screen resolution.
- Usage Data: Pages visited, time spent on the site, and referring URLs.
- Security Data: To detect bots and prevent DDoS attacks (via Cloudflare/Security Providers).
3. How We Use Your Data
We process your data for the following specific purposes:
- Service Delivery: To design websites, develop software, and manage your SaaS subscriptions.
- Billing & Payments: To generate invoices and process payments via third-party gateways.
- Communication: To send project updates, technical support responses, and service changes.
- Security & Legal: To verify identity, prevent fraud, and enforce our Terms & Conditions.
- Marketing: To send newsletters or offers (only if you have opted in).
4. Sharing & Disclosure
We do not sell your Personal Data. However, to operate our business and provide our services, we share necessary data with trusted third-party service providers ("Sub-processors").
We may engage providers in the following categories. Please note that the specific vendors may change from time to time without prior notice, provided they adhere to similar security standards.
| Category | Description & Examples |
|---|---|
| Cloud Hosting & Infrastructure | Providers who host our servers, databases, and file storage. (Examples include: AWS, Google Cloud, Microsoft Azure, DigitalOcean, Linode, Vultr, Hostinger, etc.) |
| CDN & Security | Services that protect our site from attacks and speed up content delivery. (Examples include: Cloudflare, Akamai, Fastly, Sucuri, etc.) |
| Payment Gateways | Processors handling credit card, UPI, and banking transactions. (Examples include: Razorpay, Stripe, PayPal, PhonePe, Paytm, CCAvenue, Cashfree, etc.) |
| Analytics & Marketing | Tools that help us understand website traffic and manage campaigns. (Examples include: Google Analytics, Microsoft Clarity, Meta Pixel, Mailchimp, etc.) |
Legal Requirement: We may also disclose your information if required by law, court order, or to protect the rights and safety of Apexx Technologies or others.
5. Cookies & Tracking Technologies
We use cookies to enhance your experience.
- Essential Cookies: Required for the website to function (e.g., keeping you logged in).
- Analytical Cookies: Help us improve our website (Google Analytics).
- Security Cookies: Used by security providers to identify trusted traffic.
Control: You can disable cookies in your browser settings, but some features of our SaaS platforms may not function correctly.
6. Data Retention & Project Dormancy
Active Clients: We retain project data for the duration of the engagement plus 3 years for tax and legal audits.
Dormant Projects: As per our Terms & Conditions, if a project is deemed "Dormant" (inactive for >60 days), Apexx reserves the right to archive or delete project files to free up server resources. We are not liable for data loss after this period.
SaaS Data: Upon cancellation of a subscription, data is retained for 30 days (grace period) before permanent deletion.
7. Data Security
We implement industry-standard security measures, including:
- Encryption: Data is encrypted in transit via SSL (HTTPS) and at rest where applicable.
- Access Control: Only authorized personnel have access to client data.
- Firewalls: We use advanced firewalls to block malicious attacks.
Disclaimer: While we strive for 100% security, no method of transmission over the Internet is absolute. We cannot guarantee the absolute security of data transmitted to our site.
8. Your Rights
Depending on your location (India, EU, California), you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your data (subject to legal retention requirements).
- Opt-Out: Unsubscribe from marketing emails at any time.
To exercise these rights, email us at: [email protected]
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external sites.
10. International Transfers
Apexx Technologies is based in India. If you are accessing our services from the USA, EU, or other regions, note that your data will be transferred to and processed in India or on our global cloud servers. By using our services, you consent to this transfer.
11. Changes to This Policy
We may update this policy strictly to reflect changes in our services or legal requirements. The "Effective Date" at the top will be updated accordingly. Continued use of our services implies acceptance of the revised policy.