OVERVIEW
We thank you and appreciate your purchase with us… Our refund and returns policy last’s 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Please read the policy, conditions, and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements.
We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be canceled and refunded.
In the event the order/product is delivered and has been canceled for a refund due to the product fault, delivery of the wrong product, partial product, etc. the refund is processed.
The order may be canceled before shipment due to any of the following reasons:
- The specific product/model is out of Stock.
- The order could not be shipped within the specified timeline, on customer’s request.
- The shipping address is not serviceable. Any other reason beyond the control of ApexxTechnologies.com
The orders may be canceled post shipment and delivery due to any of the following reasons:
- The established defect in the product which the seller is not able to either replace or repair.
- The correct product could not be delivered. Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
- The customer refused to take the delivery; the refund would not be applicable in case of perishable products and/or in case of made to order and personalized products. Products damaged during transit and delivery not Accepted.Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.
Conditions: Ensure that the product is under warranty. Cancellation and refund requests for products shall not be eligible for manufacturer warranty.
The refund shall be processed only after the product is shipped back and received by us. Need to attach a note along with the product returned for the refund.
The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing, refund/replacement would not be possible. If the return courier tracking number is not intimated to the ApexxTechnologies.com shop customer support team is not eligible for the refund.
The order returned must accompany all the accessories which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount
Additional Non-Returnable Items:
- Gift Cards
- Downloadable software products
Any charges levied as the tax is not eligible for the refund.
Process: Please connect with our customer care via Online Form or call. The customer care team will validate the request by checking the timelines, product type, warranty terms, etc. and shall take the request for refund or exchange. Ensure to collect the “Return address” from ApexxTechnologies.com customer care. Pack the product properly and label the product with the order number, return address and your address. Follow the instructions of customer care carefully for coordinating with the Courier Company. Ensure that the tracking number is shared with ApexxTechnologies.com customer care, once the courier agency has picked up the product.
The order shall be canceled once we receive the product in undamaged condition [There should be no scratches, no dents etc.] Please ensure to pack the product properly before handing it over to courier representative.
Conditions: The product ordered has not been shipped within the estimated time mentioned at the time of placing the order. No intimation regarding delayed shipment of product is received either by call or SMS. For now, delivery, the issue needs to be reported within 15-30 working days to ApexxTechnologies.com Once the non-delivery of the order is acknowledged, the request of cancellation and refund shall be initiated by ApexxTechnologies.com customer care.
Please Note: On cancellation of an order, you are entitled to receive the refund based on pay mode table mentioned in refund timelines plus the shipping charges. ApexxTechnologies.com is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.
RESERVE THE RIGHT
The Apexx Technologies (https://apexxtechnologies.com) Reserves the Right to Change these Refund and Returns Policy at any time, without any prior notice and your continued use of the website following any changes shall be deemed to be your acceptance of such change.
The Apexx Technologies (https://apexxtechnologies.com) fully reserves the right to make changes to this site and these Refund and Returns policy and other policies at any time, without any prior notice
CONTACTING US
If there are any questions regarding this “Refund and Returns Policy”, you may contact us using the information below.
Email us: [email protected]
Website Contact form URL: https://apexxtechnologies.com/contact-us